STRATEGIC PLANNING
As President of a B2B and B2C software company
- Improved Gross Margin by over 15 points, and moved company from hovering around break-even to significant profitability.
- Tripled sales concurrent with dramatic improvement in customer service levels, by re-engineering Sales and Customer Support teams
- all without increasing staff count.
- Launched a new hosted service to complement existing software product sales, achieving profitable operations in first year.
- Negotiated product licensing agreements with two multinational hardware OEMs, generating a major boost in revenues from bundled product sales.
As President of a security alarm company
- Achieved year over year growth in monitored customer base in excess of 60% every year.
- Identified, negotiated and executed five alarm company acquisitions, achieving smooth
- integration in every case, and producing investment payback ahead of schedule.
- Developed and executed a vigorous direct marketing campaign to augment company's acquisition strategy, more than quadrupling direct sales levels.
- Sold business to a major national company at peak revenue multiples.
- With a multinational firm in the communications sector, worked with the executive team to develop a corporate level strategy. Then worked with the senior teams in each of the multiple operating divisions to ensure the strategy was fully integrated into current operations plans.
- With a large professional services firm, worked with the Executive team and all Partners, to formulate and implement a strategic plan in the face of a fast-changing competitive landscape.
- Ongoing support to the executive team of an environmental firm, directing the formulation and implementation of their market penetration strategy.
- Conducted numerous strategic planning projects with start-up and early stage companies, creating a tighter focus for development, often culminating in client successfully securing next stage of financing.
- Worked with a national professional services firm, to design and implement a corporate-wide program that transforms the organization from a product-centric to customer-centric model.
- Conducted a number of organization design projects for industrial clients and government ministries to realign the organization to align with strategic objectives.